WHO IS SPIDERMAN SE?
Spiderman SE Eco Pest Management is an environmentally-friendly pest control, termite management and inspection business servicing the South East of SA and South West of VIC, including the Green Triangle and Limestone Coast regions.
Established in Mount Gambier in October 2014, we've built our small business from the ground up. Our brand, our people, our character and our reputation mean everything to us. We pride ourselves on being an un-franchised, local, family-owned business; providing top quality service with attention to detail and a genuine, friendly approach.
Our pest management technicians are locals; they live here, they know our local area and our local conditions. They are fully qualified, licensed and insured and between them, have many years of experience in the pest control industry. They understand pest behaviour, know which products are safe to use within homes, commercial and food premises and they are technically skilled in offering suggestions on how to prevent further pest problems.
At Spiderman SE, we're saving the world, one pest at a time.
Customer service and satisfaction is our number one priority. We know word of mouth is our greatest advertisement and we're not happy unless you are!
Our Mission is simple:
To provide our clients with the best service in the industry, by ensuring all technicians are licenced and participate in ongoing practical and theoretical training.
To put safety before profit by using only the safest products available on the market.
To provide peace of mind with our stringent security measures, ensuring clients' premises are safeguarded and secure.
To constantly monitor our services with our quality control procedures.
To be readily available to liaise with our clients at any time, allowing us to answer queries or problem-solve in a timely manner.
To ensure our customers are 100% satisfied with our service by aiming to provide the safest, most effective pest control solutions at the most competitive prices.
Our company’s foundation is built on our values, which distinguish us and guide our actions. We conduct our business in a socially responsible and ethical manner. We respect the law, support universal human rights, protect the environment and benefit the communities where we work.
WINNERS OF 2016 OUTSTANDING NEW BUSINESS
(Mount Gambier Chamber of Commerce 2016 Outstanding Business Awards)
Pictured L-R: Michael and Sarah Cutting (Spiderman SE EPM)
and Jonathan Bruhn (MGA Insurance Brokers)
At Spiderman SE, we love what we do! Making our clients happy is reward enough for the passion and hard work we put into our business!
That said, it's nice to be recognised by our community, mentors and peers and get an official pat on the back every now and then!
Meet the team – committed to your satisfaction!
Since opening our doors, Spiderman SE Eco Pest Management has developed and grown, mostly because of our exceptional team. We're proud of our staffs’ abilities to contribute their unique experience and skills to our continuing success.
DIRECTOR / PEST MANAGEMENT TECHNICIAN
Michael is Mount Gambier born and bred. In 2013 Michael took a leap of faith to leave his 20-year occupation as an analyst at our local Carter Holt Harvey dry mill and forge a career in the world of pest management and business-ownership.
Michael's always been a people-person and with his love of a friendly banter, his incredible work ethic and passion for customer service, he has been integral in delivering on our mission to provide the best service in the industry.
Michael is fully qualified and licensed to manage both General and Timber Pests in SA and VIC and has been added to the Australian Environmental Pest Managers Association (AEPMA) Timber Pest Inspectors Register.
You'll catch Michael out on the road in the SPIDR9 Spiderman SE ute.
SECRETARY / OFFICE MANAGER
Also born and raised in Mount Gambier, Sarah (Michael's wife) works from the home/office in Mount Gambier. Sarah manages the operational side of Spiderman SE; taking care of reports, accounts, HR, WHS, branding and marketing, the website and Facebook page, as well as responding to phone and online booking requests and enquiries.
Professionalism to a tee, great creativity and never without a smile, Sarah’s high standards and attention to detail are true assets to the Spiderman SE team (but sometimes drive her hubby nuts!).
Holding Certificate IV in Business Administration, Sarah is currently studying Certificate III in Urban Pest Management, is a committee member of the South Australian Branch of the Australian Environmental Pest Managers Association (AEPMA) and a board member of the Professional Women in Australian Pest Management Association (PWAPM).
PEST MANAGEMENT TECHNICIAN
In June 2020, we welcomed young gun, Sam Shaw to the Spiderman SE team! With his huge smile and outgoing nature, we’re certain you’ll enjoy a chat and a laugh with Sam as much as Michael and Sarah do!
Born and raised in Mount Gambier, Sam quickly proved he is a perfect fit in keeping with Spiderman SE’s mission, values and standards. Having been in the workforce since his teens, Sam’s work ethic, initiative and drive are outstanding and have been evident from his first day on the job.
Sam is a fully qualified Pest Management Technician (excluding Timber Pests) and continues to study his Certificate III in Urban Pest Management.
You'll either catch Sam riding shotgun with Michael in the SPIDR9 Spiderman SE ute or out and about providing General Pest services in his SPIDR7 Spiderman SE ute.
OUR CERTIFICATIONS, ACCREDITATIONS & QUALIFICATIONS
Spiderman SE holds the following licenses:
Licence No. 83665 - SA Pest Controller's Licence with SA Health
Licence No. 81367 - SA Full Pest Management Technician's License with SA Health.
Licence No. L010416 - VIC Interstate Operator Pest Control License with Victoria State Government.
Licence No. 86298 - SA Limited Pest Management Technician's License with SA Health.
Licence No. 86496 - SA Full Pest Management Technician's License (excluding Timber Pests) with SA Health.
Licence No. L011399 - VIC Pest Control License with Victoria State Government.
Industry Accredited Members
All Spiderman SE staff are members of the Australian Environmental Pest Managers Association (AEPMA). AEPMA is committed to continuous improvement of the quality and reputation of Australia's pest management industry. By engaging a pest manager who is a member of AEPMA, you can rest assured they have agreed to conform to our strict Code of Ethics, are adequately insured for both professional indemnity and public liability and have access to the latest technological developments and training. Finally, if a misunderstanding should develop between you and your pest management company, the association assists with resolving the issue.
Commitment to Continuous Improvement
It's so important to our Team that we keep up to date with the latest pest control knowledge and techniques. Attending industry conferences and training is part of our commitment to maintaining our status as a leading pest control company and ensuring our customers get the best possible advice and service.
In addition, Spiderman SE is a PestCert accredited business. Managed by AEPMA, PestCert is your guarantee that pest control operators have been accredited to the highest standards.
To gain PestCert accreditation, pest control operators must:
Prove they have advanced knowledge of and experience with the latest, safest, most effective pest management technologies, practices and tools, and the skills and expertise to use them the right way.
Strictly adhere to a demanding code of professional conduct, which governs how they do business and deliver the highest possible quality service.
Commit to maintaining ongoing, continuing professional development, requiring many hours of detailed study and advanced training.
Active Involvement in National Industry Associations
Sarah is a committee member of the South Australian Branch of the Australian Environmental Pest Managers Association (AEPMA) and a board member of the Professional Women in Australian Pest Management Association (PWAPM).
Spiderman SE Technicians hold the following accreditations and qualifications:
Termatrac Certified Technicians.
Accredited Kordon Installers.
Accredited TermX Installers.
Accredited Term-Seal Installers.
Accredited Sentricon Always Active Installers.
Accredited Termidor Applicators.
Accredited Termidor HE Applicators.
Safety in the Workplace
Safety is our number one priority. Our customers can be confident that they can trust spiderman SE in and around homes, businesses and sensitive environments.
Spiderman SE Eco Pest Management uses enableHR to manage our health and safety management system better. This allows all workers to play an active role in health and safety and ensures that our business is better positioned to keep the mantra of “work safe, home safe” alive and well.
enableHR enables us to fulfil our statutory obligations under the relevant Fair Work Australia and WHS legislation and provide our workers and clients with healthy and safe work practice.
In addition to our license qualifications in the safe use and application of pesticides, Spiderman SE technicians hold
White Card (CPCCOHS1001A - Work Safely in the Construction Industry, Australia).
Work at Heights Competency (RIIWHS204D - Work Safely at Heights).
Confined Spaces Competency (RIIWHS202D - Enter and Work in Confined Spaces)
All Spiderman SE Employees and Contractors hold the following clearances:
SAPOL Police Record Screening
Aged Care Sector Employment Screening
Child-Related Employment Screening
Disability Sector Employment Screening
Spiderman SE is fully insured to provide pest control and termite management services and hold the following insurance policies to ensure our customers, the public and our staff are fully protected.
Public Liability and Professional Indemnity policy with Wymark Insurance Brokers Pty Ltd.
Return to Work SA under the Return to Work Act 2014 (the Act).
At Spiderman SE Eco Pest Management, we don't just talk the talk! We're Eco by name, Eco by nature!
OUR COMMITMENT TO THE ENVIRONMENT
At Spiderman SE, we are 100% committed to providing our clients with the most effective treatment possible while at the same time ensuring the safety of our environment.
There are so many environmental benefits of the products and application methods we use at Spiderman SE, but here are just a few:
Spiderman SE technicians apply our surface sprays using hand-pumped backpacks. This method ensures peace and quiet and requires no fuels or emission-producing power sources. We don't use smelly, noisy generators or bring messy hoses through your property.
Our surface sprays are 100% safe, biodegradable and they dry completely clear. They are non-irritant and don’t smell.
We never use fumigants or use gasses in our treatments.
The products we spray go exactly where they're meant to go! We will absolutely not leave run-off streaming down your walls, paths, drains etc.
The Spiderman SE team acknowledges just how essential honey bees are to our environment. If you have a swarm or hive of honey bees at your property and you need them gone, we would prefer that you contact a local apiarist (beekeeper) to see if they can remove the hive or relocate the swarm to their own hives.
In addition to our treatments, our office is also keeping with our eco-friendly business model. As of March 2017, the majority of our operational systems at Spiderman SE are paper-free. The adoption of a brand new software application means that we're electronic all the way!
All of our record-keeping is online and written correspondence with clients (apart from those few that still prefer a snail mail) is via email and text. The adoption of this new system has seen a massive reduction in the use and waste of paper at Spiderman SE and has resulted in more efficient administration and a much better experience for our clients.
At Spiderman SE Eco Pest Management, we like to keep it local. The Green Triangle and Limestone Coast is our home and supporting community events, clubs and organisations is important to us!
Spiderman SE proudly supports the following local groups:
The Nangwarry Saints have had a long, proud history, built on strong, traditional community values and a warm, friendly and welcoming atmosphere. NFNC currently fields five football and nine netball teams in the Mid-South Eastern Football and Netball League.
Spiderman SE is a proud 2021/2022 Silver Sponsor of the Nangwarry Football & Netball Club and Player sponsor of Sam Shaw.
The Mount Gambier Pioneers are Mount Gambier's only national sporting team, playing in the NBL1 South League.
Spiderman SE is a proud corporate sponsor of the Mount Gambier Pioneers Women's and Men's teams.
MGGC is located on Attamurra Road just five kilometres from the City Centre of Mount Gambier, famous for its Blue Lake, on what was once rolling sandhills. The course is undulating with many of the holes played from elevated tees. The fairways are lush and tree-lined, the greens are large, challenging and very true. The course is extremely well-bunkered with conditions excellent all year round.
Spiderman SE has been proud Bronze Sponsors of Mount Gambier Golf Club Inc. since 2015.
Hosted annually by the South Eastern Automobile Club of SA, the Legend of the Lakes Hillclimb is an elite event on the national motorsport enthusiast’s calendar. The 1.4km track winds along the edge of Mount Gambier's picturesque Valley Lakes. Cars can reach a top speed of 200km per hour, with top drivers averaging a run time of 50 seconds. Competing against the clock on timed runs, the driver's skills are tested to the extreme.
Spiderman SE were proud Bronze sponsors of the 2018 and 2019 Legend of the Lakes Hillclimb events.
The Mount Gambier Chamber of Commerce is our beautiful city's only independent voice for business, standing up for local people and local interests on a regional and state level.
Spiderman SE are proud members of the Mount Gambier Chamber of Commerce.
MiniRoos is a smaller version of football that provides boys and girls aged 5 - 9 with a fun introduction to the world game. MiniRoos is designed for kids; it is all about having fun, learning new skills and making life-long friends. Delivered by grassroots clubs across Australia, MiniRoos provides opportunities for boys and girls of all abilities, shapes and sizes to play football.
Spiderman SE proudly sponsors the GCSC Girls MiniRoos Academy Team.
Limestone Coast Community Festival
The inaugural Limestone Coast Community Festival was held at the Mount Gambier Rail Lands on Sunday, 17 April 2016 and provided loads of free fun for all members of our community!
Spiderman SE were proud Gold Sponsors of the Limestone Coast Community Festival.