ACCOUNTS

• Accounts must be paid within 7 days of Invoice Date.  Trading Terms of 7 days take precedence over any terms and conditions set out in the Customer’s Purchase Order, to the extent of any inconsistency.

• Unless prior arrangements have been made, Spiderman SE Eco Pest Management accounts are issued via email within 24 hours of your booking.

• Accounts will be issued via noreply@gorilladesk.com.  Please ensure you add this email address to your Safe Senders list to avoid the chance of your account landing in your Junk/Spam folder.

• If you do not receive your account within 24 hours of your booking, please log in to your email account directly via Webmail and check your Junk/Spam folders.  If you still cannot locate your invoice, please contact us immediately.

• An administration fee of $5.50 will be added for each overdue account reminder issued by post.

 

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CANCELLATIONS

• A minimum of 24 hours’ notice is required to cancel/reschedule a booking or a $50.00 cancellation fee may apply.

• In order to cancel or reschedule your appointment, you must contact us by phone during business hours.

• To cancel a Monday appointment, please call our office by 12:00 noon on the Friday prior.

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COLLECTION EXPENSES AND INTEREST

• Should it be considered necessary by Spiderman SE Eco Pest Management to incur legal and/or other expenses, including any such expenses to any debt collection agency, in obtaining or attempting to obtain payment of any amount due by you, you shall be liable for such expenses.

• You further acknowledge that those expenses will be calculated on a commission basis at a percentage rate of up to 25% of the amount owing and expressly agrees to pay those expenses irrespective of the amount of work actually performed by the agency. Amounts received by Spiderman SE Eco Pest Management may be applied first against interest, charges and expenses.

• Interest on overdue accounts may be charged at a rate of 1.5% per month and, further, you expressly undertake to pay all such interest.

• You shall be liable for, and expressly undertake to pay, all fees (including an Administration Fee in an amount to be set from time to time by Spiderman SE Eco Pest Management) for all costs incurred as a result of any cheque or electronic banking transaction being dishonoured for whatever reason.

• In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

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DISCOUNT

• 10% Discount for Centrelink Pensioner Concession Card Holders (on presentation of Card).

• 10% Discount for Multiple Services scheduled as part of a single booking (eg. Termite Inspection and Rodent Station Installation).

• $50 off Dusting Services when combined with GIT or Specialty Service.

• Any discount given will be forfeited if the account is not paid in full by the due date.

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GUARANTEE

• It is your responsibility to ensure you have read and adhered to the Preparation and After-Care Instructions applicable to the Service you have booked with us.

• Preparation and After-Care Instructions are available to read on our website at https://www.spidermanse.com.

• Failure by you to follow these instructions will void any guarantee provided by Spiderman SE Eco Pest Management.

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PAYMENT OPTIONS

Spiderman SE Eco Pest Management Eco Pest Management accepts the following methods of payment:

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• Cheque / Money Order
  Post to PO Box 2884, Mount Gambier  SA  5290

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• Direct Deposit
  BSB: 065-504, AC #: 1036 2625, AC Name: Spiderman SE

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• MasterCard, Visa or American Express
  Call us on 08 8724 8841
  Visit www.spidermanse.com/pay-online
   

• Cash
  Visit your nearest Commonwealth Bank branch and deposit your payment into our account;
  BSB: 065-504, AC #: 1036 2625, AC Name: Spiderman SE

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• PayPal Pay In 4
  Buy Now, Pay Later -  Pay in 4 Interest-Free Instalments.
  Visit www.spidermanse.com/paypal-pay-in-4
   

• Zip Pay | Zip Money
  Own it now, pay later - Up to 6 months interest-free*
  Visit www.spidermanse.com/zip-money
  *A 3.5% Surcharge applies for all Zip transactions

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Please note: Our Technicians do not carry cash or change and cannot accept cash payments.

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PRICING

• Prices for Services and Products are charged as per our Price List.

• Ballpark Quotes can be calculated using our Online Estimate Calculator.

• We reserve the right to change our prices at any time without further notice.

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TRAVEL

• To subsidise some of the labour and vehicle costs incurred on journeys over 30km from Mount Gambier, we charge a per-kilometre rate of $0.90 for the return trip (ie. We will travel up to a 60km return trip free of charge).

• Up to three jobs per Technician can be scheduled in areas outside of Mount Gambier per day, in which case, travel costs are shared between jobs.

• Once we arrive, our prices for Services are no different than what you would be charged in town and the same discounts for combining Dusting services with General Insect Treatment services apply.

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